About ordering mail order wine from CASTANG wines

HERE'S HOW TO ORDER: Purchase Wine or Join the Wine Club

maestro  mastercard  solo visa ALL MAJOR CREDIT/DEBIT CARDS ARE NOW ACCEPTED

Anytime: 24 hours a day, 7 days a week, via e-mail. We will process orders on the day they are received subject to status or payment method chosen.

Order via Telephone:
01503 220359
8.30 to 5.30 Monday to Friday UK time

Order via Fax:
01503 220650
Anytime: 24 hours a day, 7 days a week.
Print out the Online Order Form (click link), and fax it to us.

Order via email:
Click link Purchase Wine. Please ensure you detail Bin number, name of the wine, number of bottles or cases, delivery address, and include a telephone number to address any queries, or payment details.

By Mail: (Cheque, Credit Card & BACS or electronic bank to bank transfers)
Castang Wine Shippers
Belhay Farm
Pelynt
Looe
Cornwall
PL13 2JX
Please allow 7 days for processing.

We will also be glad to send you one of our comprehensive catalogues or you may download the winelist as an Adobe PDF file HERE or DOWNLOAD itas Text format HERE. ( size 104 kb)

SPECIAL ORDERS AND SECRET TREASURES
Special order? No problem, we'd be happy to track down that long-lost wine for you, or direct you to someone who can.

We receive shipments and paid-for samples so frequently that we have many wines available unadvertised. We are sent some little known, but superb wines to taste test. You can be in on these hidden treasures just contact us and ask one of our representatives for any "special purchases" that we may currently have. You may find that our "special purchases" are some of our best kept secrets.

LIMITED QUANTITIES
We search the world over for the very best and are finding that the very best is often available in very limited quantities. Because of the exclusive nature of our product, we cannot always guarantee availability, so please order early.

CUSTOMER SERVICE
For inquiries regarding the status of your order, availability, information on tasting notes or any other questions you may have, please telephone or e-mail us between the hours of 9:00am and 5:30pm Monday to Friday.

RETURNS AND EXCHANGES
All of our products are unconditionally guaranteed. Please return only unopened product. Include the delivery note that you received with your shipment and indicate the reason for return on the reverse side of the slip. Once received, we will promptly provide an exchange or refund, whichever you prefer. Please do not return opened product; a refund will still be issued.

CASTANG WINE SHIPPERS. The small print!

TERMS AND CONDITIONS OF TRADING.
1. TERMS OF PAYMENT

Normal terms are COD, helping us to maintain our competitive advantage. Monthly accounts (by prior arrangement with references) are to be paid by the 30th day of the month following the date of supply as specified on the statement. If payment is not made within the agreed credit period we reserve the right to charge interest at the rate of 3% above Lloyds Bank base rate per month from the date on which payment falls due until the date on which payment is actually received. Any account falling overdue will not qualify for any discount relating to the overdue amount and we reserve the right to re-impose without notice any discounts that may have been allowed if payment is not made in full by the due date. All costs including legal fees incurred by us in collection of amounts due hereunder or in enforcing repossession in Clause 4 below will be payable by the customer. We reserve the right to suspend or terminate credit facilities at any time. Cheques returned unpaid will be subject to a charge of £50.00 per presentation to cover administration.
2. NEW ACCOUNTS.
Accounts may be opened for new customers on receipt of two Trade References together with a Bankers reference.
3. CLAIMS.
All goods should be examined at the time of delivery and any loss or damage signed for accordingly. If examination is impractical at time of delivery, please sign delivery note and mark it “unexamined”. In any event Castang Wine Shippers must be notified of any discrepancies and/or breakages in deliveries received, not later than the day following the day of delivery.
4. TITLE OF GOODS
The goods shall remain the property of the seller, Castang Wine Shippers, until cheques received are cleared and full Payment
has been received for them from the buyers. Until such payment is received the buyer shall hold the goods on behalf of the seller and shall store the goods in such a way as they are identifiable as the property of the seller. If the goods are sold before the seller has been paid in full, the buyer shall hold the proceeds of the sale on trust for the seller, and such sale is only authorised by the seller if it takes place in the ordinary course of the buyer’s business. In the event of non-payment by the
buyer on the date due, the seller shall be entitled to enter the premises of the buyer and take such measures as are reasonably necessary to recover the goods.
5. AVAILABILITY OF STOCK AND VINTAGES/SUBSTITUTIONS.
If your order includes a wine which is either out of stock or discontinued we will select another wine as near as possible in style, quality and price. Similarly in the event of a vintage being out of stock the next available vintage will be sent unless we are instructed to the contrary.
6. PRICES
All prices are quoted exclusive of V.A.T. and are subject to market fluctuations, alterations in Customs and Excise duties, and stocks being available. This company reserves the right to alter any prices or specifications at any time without notice and all goods sold subject to prices and conditions ruling at the date of despatch. All prices include delivery through Devon and Cornwall providing that conditions stated under clause 7 below are adhered to. Delivery charges outside this area are
subject to quotations upon application.
7. DELIVERIES, MINIMUM ORDERS AND DELAYS.
This company reserves the right to state minimum value and/or quantity for any orders to be delivered wherever deemed appropriate. Most deliveries are made by our own transport. We would request that three working days are allowed for delivery wherever possible. To ensure a prompt response to your enquiries and orders, we offer e-mail, fax and 24 hour telephone services. We aim to provide the best possible service to all our customers, with delivery from stock within a few
days. However we cannot be held responsible for delays beyond our control. Due to increasing fuel prices, special 'one off' delivery charges may apply.
8. CONTRACT TERMS
This company shall supply goods only on the condition that our terms and conditions, as stated above, represent the entire agreement between ourselves and our customers and that these terms and conditions supersede any prior agreement.
9. STOCK ROTATION AND RETURNS.
It is the purchaser’s responsibility to rotate products so that the oldest is sold first. No credit will be given for out of date products nor will they be exchanged. No returns of wines or spirits will be accepted other than in exceptional circumstances. In the case of authorisation from Castang Wine Shippers being granted for the return of goods, due to overstocking, closing down or change of ownership, we reserve the right to charge 10% of the value of the goods to cover the cost of collection and administration.
10. EXCLUSION OF LIABILITY
Castang Wine Shippers shall be under no liability whatsoever for loss or damage, death or personal injury howsoever arising other than for death or personal injury sustained by any person arising from the negligence of Castang Wine Shippers or under the Consumer Protection Act 1987.
11. INSOLVENCY.
Either party may immediately terminate trading by written notice if other becomes insolvent or is deemed to be insolvent within the meaning of section 123 of the Insolvency Act 1986.

Thank you for choosing Castang Wines for your mail order and delivered wines

Website updated June 2017

'It is of far more importance to select your wine merchant than to select your wine, for a merchant with a reputation to lose will never give you bad advice'